After Discharge
To ensure a safe transition to home, our nursing team will conduct a phone call to patients who have been discharged from our facility.
We strive to provide quality care and your feedback is valuable as we want
to know how your recovery is progressing; if you have received your medications;
and or scheduled your follow-up appointments.
Since 2012, Adventist Health St. Helena has partnered with Collabria Care
on Hospital to Home (H2H). This program promotes a healthy transition
for Medicare patients when they discharge to home. A H2H Nurse Navigator
connects with patients in the hospital, at home, and through phone support
for 30 days. Prompt return to their primary physician for a follow-up
appointment, medication understanding and adherence, advance care planning,
keeping health records and warning symptoms are topics covered during
this program.
For measuring patients’ perspectives on hospital care, Adventist
Health St. Helena works with NRC Health to provide a standardized survey
to a random sample of patients continuously throughout the year. This
survey includes important questions that encompass critical aspects of
the hospital experience. We thank you for participating in this survey
process and appreciate your feedback to helping improve the patient experience
at Adventist Health St. Helena.